Terms and Conditions

‘The company’ means Elliott Catering, trading as Lisa Sheard.
‘The customer’ means any person, body of persons, firm or company that the company enters into a contract with for the provision of services.
‘The price’ means the total price payable to the company for the services.
‘The services’ means any service or goods supplied to the customer or sold by the company under contract.
‘The contract’ means any such contract.

Acceptance of the Terms and Conditions
Receipt of these terms or written acceptance by the Company of the customer’s order and deposit shall be deemed to constitute unqualified acceptance of these conditions.

Deposit
A 25% deposit is required on written confirmation of an event. The deposit is calculated on the total estimated price of the event and the deposit must be cleared funds in the Company’s bank before the event.

Invoice
The remaining monies will be invoiced after the event date and payment is required within seven days of the event.  If the payment has not been received by the due date, the Company reserves the right to charge interest at the rate of 2% per annum over the base rate of Lloyds Bank, current at the time payment falls due. Prices are quoted exclusive of VAT unless otherwise stated.

Changes to job specification
Should the event change from the original quoted job specification then your job will be re-costed accordingly.

Cancellation
The minimum cancellation charge is loss of the deposit paid. This will increase to 50% within fourteen days of the event and 100% within seven days.  Should we have to engage sub-contractors on your behalf, their individual and particular cancellation charges will apply.

Final numbers
Invoices are based on final numbers confirmed at least five working days before the event, or on the number actually catered for, should this be higher.  Should final numbers decrease within five working days the higher original figure will be charged for.  Should the numbers increase during this time, we reserve the right to charge a re-booking charge. The fee will be calculated on a 15% charge of all costs relating to the increase, ie staffing and equipment.

Delivery
Any time or date state by the Company for delivery or removal of goods required in the provision of the services is an estimate only and shall not be essential in terms of contract. Delivery and collection will be attempted to all reasonable areas at a venue or facility.  However, should the access be restricted or additional time, personnel or facilities be required, any additional costs will be passed on to the client.

Conditions of hire
The client shall be liable for any loss or damage to equipment or property provided by the company or by its subcontractors, or within premises rented on their behalf.

Force Majeure
The company shall make reasonable efforts to perform their obligations under contract but shall not be liable for any delay or other failure to perform any part of the contract as a result of factors outside of the company’s control. The company reserves the right to pass any additional costs incurred from the company’s suppliers or in-house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.

Allergic reactions
The company cannot guarantee that any produce on our menu is totally free from nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction as we cannot operate in a nut free environment. We therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the chosen meal.

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